Securing enterprise systems through endpoint defense, identity management, and network infrastructure — streamlining operations through process automation and ensuring business continuity.
Dynamic and results-driven IT Security, Technical Support & Systems Administrator with over 6 years of hands-on experience in endpoint security, identity management, network infrastructure, and enterprise system administration.
Proven expertise in administering Active Directory and Microsoft 365, managing pfSense firewalls and EDR solutions (Microsoft Defender, SentinelOne), and supervising major IT projects including ERP and EDMS deployments. Adept at providing Tier 1 user support, maintaining web infrastructure, and leading cybersecurity awareness training. Recognized for streamlining operations through process automation and ensuring business continuity.
Designed and automated the internal performance appraisal workflow using Microsoft PowerApps and SharePoint Lists, significantly reducing manual evaluation turnaround time.
Supervised end-to-end deployment of enterprise ERP and Electronic Document Management Systems, embedding security-by-design standards across all implementation stages.
Collaborated with IT operations to build and test comprehensive Disaster Recovery and Business Continuity Plans for critical enterprise infrastructure.
Published research on the design and implementation of a secure automated library system using RFID technology. Published on ResearchGate, 2019.